Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we’re here to help you.

Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return , please make sure that:

  • The product was purchased In the 3 days
  • The product is in the original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a return Merchandise Number (RMN)

Contact Us:

By phone: Office line: +263114057

By Email:

By visiting this page on our website:

Send the product with is original packaging and the receipt or proof of purchase and the RMN, along with a note indicating whether you want to exchange the product ( and if so, what other product you want to get in exchange) or a refund to:

P O Box 150240 Gaborone Botswana (the post option is reserved for other countries customers only not for locals), as for Botswana customers, any returns must be physically brought to the nearest or more convenient ST branch.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable, and are customers own expense.****

You are responsible for paying the cost of shipping and for the risk of loss of or damage to the product during shipping, both to and from .

Damaged Items

Should you receive a damaged product, please notify us immediately for assistance.

Sale Items

Sale items can be refunded. ******

For any and all questions concerning returns and refund policies please contact us :

By phone: Office line: +263114057

By Email:

By visiting this page on our website: